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LIMRA

Our LIMRA system consists of two essential components: LIMRA Core and Limra E-Portal.

The LIMRA Core system is a comprehensive solution supporting a wide array of insurance functions, from quote issuance to policy administration, claims processing, and reinsurance handling, all seamlessly integrated with billing, customer service, and accounting modules. It offers management reports in multiple currencies for enhanced flexibility.

 

On the other hand, Limra E-Portal facilitates e-commerce activities, catering to both B2B and B2C needs. Experience streamlined operations and enhanced customer engagement with our versatile LIMRA solutions.

Features of LIMRA CORE

User Management
System

  • A new user registers by filling in a form on the portal

  • After adding the user, the user can login to the system with his or her username and password to perform the transactions.

  • User Management System manages all the users of the system.

  • It keeps the track of the activities they perform, their data, their access information, etc

Features of LIMRA E-Portal B2B

Motor

LIMRA Online simplifies Motor policy purchases by letting customers registering with ID number (Month & year of expiry for Civil ID), Email, and Mobile Number. It retrieves Insured details & Vehicle Information, and Address Details. The system checks for NO CLAIM DISCOUNTS and accident history, adjusting loadings accordingly. Premiums, including Loyalty Discounts for renewals, are displayed for selected products. Customers can add drivers, transfer ownership, apply promo codes, and make online payments via Payment Gateway. Upon successful payment, policies are emailed for download.

Features of LIMRA E-Portal B2C

Motor

Discover the seamless efficiency of LIMRA's POS/B2B solution, empowering brokers and agents to effortlessly issue motor policies. By leveraging ID details and service integration, our automated process simplifies policy issuance, streamlining operations and enhancing customer satisfaction. Enjoy the convenience of offering renewal discounts by accessing previous claim details and accounting information. Show your appreciation to loyal customers with exclusive loyalty discounts, making the renewal process both rewarding and hassle-free. Experience unparalleled ease and efficiency with LIMRA's innovative solutions.

B2C LIMRA Mobile App

Discover the power of LIMRA's B2C Mobile App!

Designed to provide customers with a seamless and convenient experience. With our user-friendly interface, signing up is quick and easy, allowing you to access a wide range of services at your fingertips.

Our app offers a comprehensive suite of features, including the ability to create new user accounts, ensuring that you can manage your policy details with ease. Whether you're looking to purchase a new policy or make changes to an existing one, our app provides a streamlined process, allowing you to issue policies effortlessly.

In addition to policy management, our app also allows you to raise complaints and seek assistance whenever you need it. Our dedicated support team is always available to address your concerns and ensure that you receive the assistance you require in a timely manner.

With LIMRA's B2C Mobile App, you can enjoy the convenience of managing your insurance needs on the go. Experience peace of mind knowing that all your policy-related tasks are just a few taps away. Download the app today and discover a new level of convenience and efficiency in insurance management.

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Putting Your Customers First: Where Satisfaction Comes Standard.

 

Customer Service operates as a comprehensive 360-degree information platform, offering essential and pertinent information to insured members. This platform empowers users to seamlessly lodge and escalate complaints while ensuring swift resolutions. Moreover, it encompasses an array of sophisticated features designed to optimize user experience and enhance efficiency.

Member System Info: A robust transactional platform facilitating the seamless provision of member details whenever necessary.

Call Log: This feature meticulously records details of calls related to complaints, inquiries, and feedback from employers, providers, and sales representatives, ensuring comprehensive documentation and efficient resolution processes.

Register Ticket: A centralized system for the registration of various types of tickets, encompassing inquiries, complaints, and requests from the Saudi Central Bank for Cooperative Health Insurance (CCHI).

Email History: Automatic conversion of customer emails into tickets, streamlining the process of assignment to agents for prompt resolution.

Ticket Assignment to Supervisor: In cases where agents are unable to resolve issues, tickets can be escalated to supervisors for further assistance and resolution.

Feedback History: A comprehensive repository capturing feedback on ticket resolutions, ensuring continuous improvement in service delivery.

Chat History: Accessible archive documenting online chat interactions with agents for reference and follow-up.

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